Cancellation and Refund Policy

Welcome to the Cancellation and Refund Policy page of Jyotish.Guru
We understand that circumstances may arise where you need to cancel an order or request a refund, and we are committed to ensuring a seamless experience for our customers. Please read the following policy carefully to understand our procedures regarding cancellations and refunds:

Cancellation Policy:

1. Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request; however, please note that once an order has been processed and shipped, we may not be able to cancel it.

2. Cancellation Timeframe: To increase the likelihood of a successful cancellation, please notify us within 24 hours of placing your order. Orders canceled after this timeframe may have already been processed and shipped, in which case, additional fees or restrictions may apply.

3. Cancellation Process: You can cancel your order by contacting our customer support team via email or phone. Please provide your order number and reason for cancellation to expedite the process.

Refund Policy:

1. Eligibility for Refunds: Refunds may be issued under the following circumstances:

   • You have canceled your order within the specified timeframe.

   • You have received a defective or incorrect item.

   • You are dissatisfied with the quality of our products or services and have contacted us within 30 days of receiving your order.

2. Refund Process: Once your request for a refund is approved, refunds will be issued using the original payment method within 5-7 business days. Please note that processing times may vary depending on your financial institution.

3. Non-Refundable Items: Certain items may not be eligible for refunds, including:

   • Digital or downloadable products, such as astrology reports or e-books, once they have been accessed or downloaded.

   • Services that have already been rendered, such as personalized consultations or readings.

4. Return Shipping: If you are returning a physical item, you may be responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure the safe return of your item.

Customer Satisfaction Guarantee:

Your satisfaction is of the utmost importance to us. If you are not completely satisfied with your purchase for any reason, please contact us, and we will do everything we can to address your concerns and ensure your satisfaction.

Contact Us:

If you have any questions or concerns regarding our Cancellation and Refund Policy, please don't hesitate to contact our customer support team for assistance. We are here to help!

Thank you for choosing [Your Vedic Astrology Business Name] for your astrological needs.

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail www.jyotish.guru@gmail.com
Warm regards, Your Vedic Astrology Team